We ship out from BC, Canada - right around the globel!

In-stock orders are cut off at 5:00 PM daily and will be shipped the next day. For custom orders, it typically takes 3-5 days for production. Shipping times are determined by the method chosen at checkout. These do not include the processing times.

We do not ship out on weekends or public holidays. 

You will receive an e-mail with tracking information once your order has shipped. Please allow 24-48 hours for your tracking information to update. 

 

Tax & duties:

All payments of taxes & duties are solely the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs. 

Cancellations / amendments:

Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made.

- Please note Custom orders cannot be changed/cancelled once in progress 

Shipping timeframes:

The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date. These timeframes are to be used as a guide. Any delays surrounding the delivery of your parcel relating to customs clearance / pandemics / holiday periods / etc are outside of our control & we are not able to take responsibility for such delays. 

Damage&Lost parcels:

We will purchase insurance for every package, which means if your package is damaged or lost during transit, it will be properly insured!BUT We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, or the incorrect address was entered. please check with friends and neighbors if they picked up the package instead. Please also check with the shipping company or delivery person for location of the package. We are unable to cover or replace packages that were marked as delivered. All of our customers reported that they ended up finding their package.

Return to sender:

If your parcel was returned to sender due to being 'unclaimed' 'undelivered' or 'duties unpaid - you will need to pay the shipping cost again in order for it to be sent back out to you. We will contact you if your parcel is returned to us. We will hold your parcel for 7 days, if we do not receive shipping payment we will issue you with a store credit for the value of your items, excluding the shipping cost.