Shipping Policy
Updated 11/22/2024
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To mitigate disruptions, we will be using alternative carriers, such as UPS or Purolator, to ship orders. Please note that these carriers may also experience delays due to increased volume caused by the strike.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience as we navigate this situation. Thank you for your continued support!
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Ademishia operate in multiple sales channels.We have in-stock inventory for some standard products, which may be fulfilled by Amazon logistics depending on your location.For custom products, everything will be handcrafted and shipped from our studio in Vancouver.
If fulfilled by Amazon logistics, your order will be processed and shipped within 3 days. For items crafted at our Vancouver studio, production and shipping will be completed within one week via Canada post / UPS.
We do not ship out on weekends or public holidays.
You will receive an e-mail with tracking information once your order has shipped. Please allow 24-48 hours for your tracking information to update.
- Expedited Parcel™ /1-8 business days/
- Xpresspost™ /1-2 business days/
U.S. Shipping:
- Small Packet™ USA - Air /5-8 business days/ *Non-Tracked
- Tracked Packet™- USA /4-10 business days/ *Up to $100 insurance
- Xpresspost™– USA /2-3 business days/ *Up to $100 insurance
International Shipping:
- Small Packet™ International - Air /6-10 business days/ *Non-Tracked
- Tracked Packet™– International /6-10 business days/ *Up to $100 insurance
- Xpresspost™–International /4-7 business days/ *Up to $100 insurance
Tax & duties:
All payments of taxes & duties are solely the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs.
Cancellations / amendments:
Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made.
- Please note Custom orders cannot be changed/cancelled once in progress
Shipping timeframes:
The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date. These timeframes are to be used as a guide. Any delays surrounding the delivery of your parcel relating to customs clearance / pandemics / holiday periods / etc are outside of our control & we are not able to take responsibility for such delays.
Damage&Lost parcels:
We will purchase insurance for every package, which means if your package is damaged or lost during transit, it will be properly insured!BUT We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, or the incorrect address was entered. please check with friends and neighbors if they picked up the package instead. Please also check with the shipping company or delivery person for location of the package. We are unable to cover or replace packages that were marked as delivered. All of our customers reported that they ended up finding their package.
Return to sender:
If your parcel was returned to sender due to being 'unclaimed' 'undelivered' or 'duties unpaid - you will need to pay the shipping cost again in order for it to be sent back out to you. We will contact you if your parcel is returned to us. We will hold your parcel for 7 days, if we do not receive shipping payment we will issue you with a store credit for the value of your items, excluding the shipping cost.